Shipping Policy
Last Updated: June 2026
Thank you for shopping with Cocoa Luxe. We are committed to delivering your favorite brownies and cookie pies fresh and in perfect condition.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, festivals, or promotional periods, processing times may be slightly longer.
Shipping & Delivery
- We currently deliver to selected locations across India.
- Delivery timelines may vary depending on the destination and courier service availability.
- Estimated delivery time is typically 2–7 business days after dispatch.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers may be available on selected products, locations, or promotional campaigns.
Order Tracking
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (where applicable).
Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier partner delays
- Incorrect shipping information provided by the customer
Cocoa Luxe is not liable for delays caused by third-party courier services.
Incorrect Address
Customers are responsible for providing accurate delivery details. Additional charges may apply for re-shipment if an incorrect address is provided.
Damaged or Missing Items
If you receive a damaged package or find any item missing from your order, please contact us within 24 hours of delivery with relevant photos and order details.
Contact Us
For shipping-related questions, please contact:
Cocoa Luxe
📍 ELGI Nagar, Vaigai Nagar, Vellalore, Tamil Nadu 641111, India
📞 +91 8072499130
Thank you for choosing Cocoa Luxe. We appreciate your trust and look forward to serving you with delicious treats! 🍫📦✨