Terms and Conditions
Last Updated: June 2026
Welcome to Cocoa Luxe. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. Acceptance of Terms
By using our website and services, you agree to these Terms and Conditions, our Privacy Policy, Shipping Policy, and Refund & Return Policy.
2. Products and Services
Cocoa Luxe offers freshly baked brownies, cookie pies, and related dessert products. All products are subject to availability.
We reserve the right to modify, discontinue, or update any product, pricing, or service without prior notice.
3. Orders
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order at our discretion.
- Customers are responsible for providing accurate billing, shipping, and contact information.
- Incorrect information may result in delays or failed deliveries.
4. Pricing and Payments
- All prices displayed on the website are in Indian Rupees (INR).
- Prices may change without prior notice.
- Full payment must be completed before order processing and dispatch.
- We accept payment methods made available through our website.
5. Shipping and Delivery
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
For complete details, please refer to our Shipping Policy.
6. Cancellations
- Orders may be cancelled only before preparation or dispatch.
- Once an order has been prepared, packed, or shipped, cancellation requests may not be accepted.
7. Refunds and Returns
Refunds and returns are governed by our Refund & Return Policy. Due to the perishable nature of food products, returns are generally not accepted.
8. Product Information
We strive to provide accurate product descriptions and images. However, actual product appearance, packaging, and presentation may vary slightly from the images displayed on the website.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of Cocoa Luxe and may not be copied, reproduced, or used without prior written permission.
10. Limitation of Liability
Cocoa Luxe shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our maximum liability shall not exceed the value of the order placed by the customer.
11. Website Usage
Users agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to website systems.
- Distribute harmful software, malware, or malicious content.
- Interfere with website functionality or security.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.
13. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Updated versions will be posted on this page with the revised effective date.
14. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Tamil Nadu, India.
15. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Cocoa Luxe
📍 ELGI Nagar, Vaigai Nagar, Vellalore, Tamil Nadu 641111, India
📞 +91 8072499130
Thank you for choosing Cocoa Luxe. We appreciate your trust and look forward to serving you with our handcrafted brownies and cookie pies. 🍫✨