Refund & Return Policy
Last Updated: June 2026
At Cocoa Luxe, we take pride in delivering freshly baked brownies and cookie pies made with the highest quality ingredients. Due to the perishable nature of our products, we have the following Refund & Return Policy.
Returns
As our products are food items and are prepared fresh for each order, returns are generally not accepted once an order has been delivered.
Refunds
Refunds may be considered only in the following cases:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product is missing from the order.
- The order could not be fulfilled by Cocoa Luxe.
To request a refund, customers must contact us within 24 hours of delivery and provide:
- Order number
- Clear photos of the product and packaging
- Description of the issue
After verification, approved refunds will be processed to the original payment method within 5–10 business days.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after the order is placed.
- Incorrect shipping information provided by the customer.
- Delivery delays caused by courier services or unforeseen circumstances.
- Minor variations in appearance, decoration, or packaging.
- Taste preferences or personal expectations.
Order Cancellation
- Orders may be cancelled before they are prepared or dispatched.
- Once an order has been baked, packed, or shipped, cancellation requests may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately so we can review the issue and provide an appropriate resolution.
Contact Us
For refund, return, or cancellation requests, please contact:
Cocoa Luxe
📍 ELGI Nagar, Vaigai Nagar, Vellalore, Tamil Nadu 641111, India
📞 +91 8072499130
We are committed to ensuring customer satisfaction and will do our best to resolve genuine concerns promptly. 🍫✨